Property Vista's Job Board

Bilingual Customer Success Specialist
Toronto or Montreal or Vancouver, ON or QC or BC, Canada

Introduction

Bilingual (French & English) Customer Success Specialist


Develop your career, get acknowledged for your efforts and work with dedicated people who love what they do in one of Canada’s top startups!


Role Description


Property Vista’s Customer Success Specialist (Bilingual - French & English) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSS’s serve as the main point of contact with our valued customers.This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSS is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment. 

 


Company

About Property Vista


Property Vista is one of the most dynamic and fast-growing Property Management start-ups in North America. We are the #1 Resident Portal Solution in Canada and working on becoming the #1 Property Management Software platform globally. Our team is diverse, high-performing and international, helping us to create a truly inspiring work environment in which you will thrive.


A job at Property Vista isn't really the type of job you would get elsewhere. We're not a bank, or an insurance company, or a "fancy-pants strategic agency". We're a software-as-a-service start-up company on a mission to create a better environment for Property Managers and their Tenants. Tackling everything from payment solutions to a full on 360 degree property management focused CRM solution, we strive to make a difference in this usually dinosaur-like industry of property management.


Position

About You

 

You are fluently bilingual in French and English. You love solving problems and helping people resolve their issues. You strive to get that 5 star review and delivering exceptional service that makes the customer on the other side say "wow". You are good to work independently and enjoy constant learning, self-improvement and strategizing and are willing to roll up your sleeves to make it this all happen. 

 

You are a go-getter. 


You will have very little supervision, but you will work with a bunch of superstars at your disposal to work and brainstorm with. You’ll be joining a hand selected team at the ground level giving you a unique opportunity to influence and witness this ground-breaking company's growth. You'll help evolve our awesome product solution by engaging our existing customers and learning how we can improve the experience with Property Vista.

 


We're looking for you, if you enjoy working in a start-up environment where every team member is a critical part of the business development team and every opinion is important. Join us in making the world more awesome for Property Managers and all their tenants

Required Skills

The primary responsibilities of the Customer Success Specialist include:


  • On-boarding new customers
  • Lead the configuration of our technology platform with new customers
  • Train end users
  • Respond to customer support tickets
  • Be the voice of the customer with the internal team
  • Facilitate adoption of new features or additional services
  • Become a Property Vista technology platform expert
  • Manage projects
  • Ongoing customer engagement
  • Realize key performance indicators and milestones


The ideal candidate will have:


  • 2+ years experience in a customer-facing role 
  • Fluently bilingual in French and English
  • Excellent verbal & written communication skills (French and English)
  • Strong organizational skills 
  • Proficient with technology
  • Experience at a SaaS or technology company an asset
  • Experience with Zendesk is an asset
  • Sense of humor and a willingness to collaborate in support of team goals
  • Truly care about making an impact on our business
  • Self motivated, self starter, goal oriented and high enthusiasm


Know someone who would be a perfect fit? Let them know!