Property Vista's Job Board

Customer Success Specialist (Accounting Experience)
Toronto, Ontario, Canada

Description

Introduction


Property Vista The place to be! 

It’s time to think differently. It’s time to think beyond the door. 

Develop your career, get acknowledged for your efforts and work with dedicated people who love what they do in one of Canada’s top startups!



Company


Property Vista (PV) is one of the most dynamic and fast-growing Property Management start-ups in North America. We are the #1 Resident Portal Solution in Canada and striving to become the #1 Property Management Software platform globally. 

We are a unique company – not a bank, or an insurance company, or a “fancy-pants strategic agency”. We’re a software-as-a-service start up company on a mission to transform how our clients build tenant relationships to increase business value. Here at Property Vista, we tackle everything from payment solutions to a full 360-degrees Property Management focused CRM solution. 

Our culture is our people! We are passionate, driven and high performing, helping us create a truly inspiring and collaborative work environment in which you will thrive. At Property Vista, we know it is our people who help us make a difference in the Property Management world. 

If it’s time for you to think differently and think beyond the door then we want to hear from you! 

PV is offering the following career opportunity:



Position Overview


As the Customer Success Specialist you will fill a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSS’s serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSS is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.



Company


Duties & Responsibilities include, but are not limited to:

  • On-boarding new customers
  • Lead the configuration of our technology platform with new customers
  • Train end users
  • Respond to customer support tickets
  • Be the voice of the customer with the internal team
  • Facilitate adoption of new features or additional services
  • Become a Property Vista technology platform expert
  • Manage projects
  • Ongoing customer engagement
  • Realize key performance indicators and milestones

Qualifications:

  • 2+ years experience in a customer-facing role 
  • Solid understanding of basic bookkeeping and accounting is an asset
  • Excellent verbal & written communication skills
  • Strong organizational skills 
  • Proficient with technology
  • Experience at a SaaS or technology company an asset

We thank all applicants, but advise that only those selected for an interview will be contacted.



Know someone who would be a perfect fit? Let them know!